{"id":350,"date":"2016-01-28T16:33:19","date_gmt":"2016-01-28T16:33:19","guid":{"rendered":"https:\/\/www.wordpress-343934-2225363.cloudwaysapps.com\/?page_id=350"},"modified":"2021-01-26T16:58:54","modified_gmt":"2021-01-26T16:58:54","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/wordpress-343934-2225363.cloudwaysapps.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Client Privacy Policy Statement<\/strong><\/p>\n

—————————————————————————————————————-<\/strong><\/p>\n

O\u2019Donnell Solicitors Privacy Policy<\/strong><\/p>\n

In this Privacy Policy the terms, ‘we’ or ‘us’ is O\u2019Donnell Solicitors.<\/p>\n

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZA163029.<\/p>\n

Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.<\/strong><\/p>\n

What Information We Collect<\/strong><\/p>\n

We process personal information which you give us:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 As a client to provide you with legal services.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Whilst servicing your account through our website, in writing or over the phone.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If you request information or assistance from us.<\/p>\n

What personal information we process<\/strong><\/p>\n

This includes:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Personal details such as your date of birth, address, National Insurance Number, telephone number and email address.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Identity information such as your passport, driving licence, utility bills or national identity card.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Credit history and records relating to you, your partner or anyone else you are financially linked with (we obtain this information from credit reference and fraud prevent agencies).<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Family, lifestyle, financial and social circumstances.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Financial details such as your income and information about your bank accounts.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Employment\/self-employment details.<\/p>\n

Special Categories of Personal Data<\/strong><\/p>\n

Special categories of personal data include information about an individual’s health and other categories of personal information which are closely protected.<\/p>\n

We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with.\u00a0 For example, in Family & Matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a \u201cvulnerable client\u201d i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment.\u00a0 We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you.\u00a0 Where possible we shall seek to minimise the collection and use of such special categories of personal data.<\/p>\n

How we use your Information<\/strong><\/p>\n

We use your information to:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide legal services to you.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide and service your relationship with us.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Comply with legal obligations for the prevention of financial crime and money laundering.<\/p>\n

We will process your information in order to meet our contractual obligations to you, were have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PURPOSE<\/td>\nLEGAL BASIS<\/td>\n<\/tr>\n
Providing a service and internal processing<\/strong><\/td>\n<\/tr>\n
To assess your needs and provide you with suitable products and services<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Contractual obligation to provide you with, or a proposal including a costs estimate<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Where special categories of personal data are processed, these are necessary to assess your needs<\/td>\n<\/tr>\n

To service and administer your matter including billing<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Legitimate interests to provide and manage the service<\/p>\n

 <\/td>\n<\/tr>\n

To verify the identity of our clients<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To comply with legal obligations to prevent money laundering<\/td>\n<\/tr>\n
To confirm, update and improve our client records<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To comply with legal obligations in the Data Protection legislation<\/td>\n<\/tr>\n
To provide you with any information on the services that you have requested<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To meet our contractual obligation to provide information on the services you have requested<\/p>\n

 <\/td>\n<\/tr>\n

Relationship Management<\/strong><\/td>\n<\/tr>\n
To manage and develop our relationship with you<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Legitimate interest to service your matter and improve our service to you<\/td>\n<\/tr>\n
To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this<\/p>\n

 <\/td>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 With your consent<\/p>\n

 <\/td>\n<\/tr>\n

Training and development<\/strong><\/td>\n<\/tr>\n
For training purposes and to improve our service to you<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Legitimate interests to improve our services and develop our employees<\/td>\n<\/tr>\n
Complying with Legal Obligations <\/strong><\/td>\n<\/tr>\n
To prevent, investigate and prosecute crime, fraud and money laundering<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To comply with legal obligations for prevention of financial crime and money laundering<\/p>\n

 <\/td>\n<\/tr>\n

For auditing purpose<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To comply with our legitimate interest to conduct audits<\/td>\n<\/tr>\n
If we are obliged to disclose information by reason of any law, regulation or court order<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To comply with legal obligations<\/p>\n

 <\/p>\n

 <\/td>\n<\/tr>\n

Other <\/strong><\/td>\n<\/tr>\n
To transfer information to any entity which may acquire rights in us<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Legitimate interests for commercial interests<\/td>\n<\/tr>\n
For any other purpose to which you agree.<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 With your consent<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

How we retain your personal information<\/strong><\/p>\n

We will retain your personal information in accordance with applicable laws.\u00a0 We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.<\/p>\n

Our retention periods are:<\/p>\n\n\n\n\n\n\n\n\n
Type of personal Information<\/strong><\/td>\nRetention Period<\/strong><\/td>\n<\/tr>\n
General personal data which includes your normal personal data, personal identity and financial data.<\/p>\n

 <\/p>\n

Your Transaction Matter File<\/td>\n

After the end of our business relationship with you, or the end of your matter which ever comes later, we will keep the information for the following time periods:<\/p>\n

 <\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Residential and Commercial Property Purchase & Re-Mortgage<\/strong> – 15 years<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Residential and Commercial Property Sale<\/strong> – 7 years<\/p>\n

 <\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Wills<\/strong> \u2013 Indefinitely where we retain the original Will, otherwise 21 years<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Probate<\/strong> \u2013 7 years<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Trusts<\/strong> \u2013 duration of the Trust, plus 6 years<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Lasting Powers of Attorney<\/strong> \u2013 7 years<\/p>\n

 <\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Family<\/strong> including divorce, separation, custody and contact, injunctions, child protection and court of protection \u2013 15 years, except when young children are involved where the period is extended to 21 years<\/p>\n

 <\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Employment <\/strong>\u2013 7 years, except where a Tribunal is involved where the period is extended to 12 years.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All other Commercial, Business Related or Personal Non-Litigation Matters<\/strong> \u2013 7 years<\/td>\n<\/tr>\n

Client Due Diligence Material which includes copies of your Passport, Drivers Licence, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5 years after the end of our business relationship with you, or the end of your matter which ever comes later<\/td>\n<\/tr>\n
Special categories of personal data<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 As outlined above for your General personal data and Matter Transaction File<\/td>\n<\/tr>\n
Call recordings<\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 1 year from the call taking place<\/td>\n<\/tr>\n
CCTV \u2013 digital images if you visit our offices<\/p>\n

 <\/p>\n

Video recordings of telephone appointments<\/td>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 90 days<\/p>\n

 <\/p>\n

 <\/p>\n

\u2022 As outlined above for your General personal data and Matter Transaction File<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

How we share your information<\/strong><\/p>\n

Where necessary or required we share information with:<\/p>\n